These Terms & Conditions are in place to ensure that there is clarity for both you and us around the expectations of shopping and interacting with Salvia Glass.
Processing and Delivery
I make all your items to order to minimise waste and to make something special for you. Please allow up to 5 working days for me to create your product before I ship it to you.
I offer free p&p for all UK orders. I ship using Royal Mail standard 2nd class. For large orders e.g. multiple pictures I may from time to time use a courier service.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
I offer secure payment via credit or debit card through WooCommerce.
Returns and Exchanges
I gladly accept returns and exchanges within the timeframes set out below.
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don’t accept cancellations but please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All returns should be sent to:
Salvia Glass, 31 Bute Gardens, Wallington, Surrey, SM6 8ST, UK